the DMV needs an express checkout line

I went to the DMV on Wednesday to pick up my vehicle tag. Guess how long that took? Over two hours. The place was packed and had to stand and wait for most of it. It would’ve been nice had they told me a few weeks back, when I applied for a new driver’s license and vehicle tag, that I would need an appointment to pick up my vehicle tag and avoid the long lines. I now know why going to the DMV is such an ordeal for many (I haven’t been to the DMV since I was 16) and I look around and everyone there just looks pissed at the world for being there. Even though I reserved an appointment online for a new driver’ license, taking a written driving test, applying for a new vehicle tag/registration, these took around three to four hours to complete a few weeks back. And then picking up my vehicle tag took another two hours for a total of 6 hours.

Wouldn’t it be nice if the DMV had an express checkout line for people who don’t have much paperwork to fill out or to pick up their tags? Perhaps that’s wishful thinking, given that it’s not a for-profit business that would see the benefit of providing better customer service. Hopefully, it’ll be awhile before I need to make another trip to the DMV…by then, everything can be completed online?